vs79 Privacy Policy

1.1 Information You Provide Directly

When you create an account on vs79 or use our services, we collect the information you provide to us directly. This may include:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)
• Financial transaction details — related to bKash, Nagad, Rocket, or bank transfers
• Information about your preferences and settings

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• Device type, operating system, and browser information
• IP address and connection duration
• Activity logs on the platform (login times, gaming history)
• Information from cookies and similar tracking technologies
• Referral source (which link or channel brought you here)

1.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processors or identity verification agencies. This information is used only for relevant purposes and is protected under this policy.

2.1 Delivering and Operating Services

We use the information you provide to operate the core services of the vs79 platform:

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Keeping records of gaming history and transactions
• Providing bonuses, rewards, and VIP benefits
• Helping our 24/7 customer support team resolve your issues

2.2 Security and Fraud Prevention

Maintaining a safe and fair environment is our responsibility. We use information for this purpose to:

• Detect and prevent unauthorized access
• Identify fraudulent transactions and money laundering
• Prevent multiple accounts and bonus abuse
• Ensure age verification and responsible gaming

2.3 Communication and Customer Support

We may use your information to contact you regarding the following:

• Important account-related notifications
• Transaction confirmations and receipts
• Responses to your support requests (via [email protected] or live chat)
• Updates about changes to platform policies

2.4 Service Improvement

To improve the user experience, we analyze overall data to understand which features are used most, where issues arise, and how navigation can be made easier. This analysis does not reveal personal identities.

3.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. vs79 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security
• Functional cookies: Remembering your preferences (language, settings)
• Analytics cookies: Understanding platform usage patterns and improving services

You can manage cookies from your browser settings. However, disabling certain essential cookies may affect the full functionality of the platform.

4.1 Service Provider Partners

vs79 may share information with certain service providers who work on our behalf. These partners include:

• Payment processors (bKash, Nagad, Rocket, and banking services)
• Identity verification agencies
• IT infrastructure and hosting services
• Customer support software providers

These third parties process information only for specified purposes and are also bound to follow strict privacy rules.

4.2 Legal Obligations

When required by law or under a court order, we may share relevant information with the appropriate authorities. In such situations, we provide only the minimum information necessary.

4.3 What We Do Not Do

We clearly state that:

• We do not sell your personal information to any third party
• We do not share personal profiles with advertisers
• No information is disclosed beyond what is necessary without your consent

5.1 Technical Security Measures

vs79 uses industry-standard technology to protect user information:

• SSL/TLS Encryption: Every data transmission between the website and server is encrypted
• Database Encryption: Stored sensitive information is always kept in an encrypted state
• Firewall and Intrusion Detection: Protection against unauthorized access
• Secure Payment Gateway: An additional layer of protection for financial transactions

5.2 Organizational Security Measures

Alongside technical measures, we also have organizational security policies:

• Only authorized staff have access to user information
• Staff operate under strict confidentiality agreements
• Regular security training and audits are conducted
• Any suspicious activity is reviewed immediately

5.3 Steps in Case of a Data Breach

If a data security breach occurs and there is a possibility that your personal information has been affected, we will promptly notify the affected users and take the necessary protective steps.

6.1 Retention Period

We retain your personal information only for as long as necessary. The general policy is:

• Account information: For as long as the account is active and for a defined period after account closure to meet legal obligations
• Transaction records: Long-term retention as required for financial audit purposes
• Identity verification documents: For a set period to meet legal requirements
• Customer support communications: For a limited period for reference purposes

6.2 Data Deletion

When the retention period ends, or upon your request (where legally possible), we securely delete or anonymize your personal information so that you can no longer be identified.

7.1 Right to Access Information

You may find out at any time what information we hold about you. To make this request, contact our support team. We will respond to you within a reasonable time.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. Log in to your account to correct it yourself, or get help from our support team.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information is retained due to legal obligations and may not be possible to delete.

7.4 Opting Out of Marketing Communications

You may request to opt out of promotional emails or notifications at any time. To do so, email us directly at [email protected] or contact our 24/7 live chat. Opting out of essential service-related communications is not possible.

7.5 Right to Close Your Account

You may close your account at any time. Before closing, make sure you have no pending withdrawals. Even after account closure, some information will be retained for a defined period as required by law.

8.1 21+ Age Requirement Strictly Applies

vs79 services are for individuals aged 21 and above only. We do not knowingly collect information from minors or allow them to create accounts. Age is verified at the time of account creation.

8.2 In Case of Accidental Collection

If we become aware that a minor's information has been collected, we will immediately close that account and delete the related information. If you believe a minor is using our platform, please notify us at [email protected].

9.1 Update Notifications

We may update this privacy policy from time to time. For significant changes, we will:

• Display a prominent notice on the website
• Send a notification to the registered email address where applicable
• Update the "Last Updated" date at the top of this page

Continued use of the platform after the new policy takes effect will be considered as your consent to the updated policy.

9.2 Previous Versions

To view a previous version of this policy, contact our support team. We retain older versions for a reasonable period.