❓ Frequently Asked Questions
Answers to all your questions on vs79
From deposits and withdrawals to VIP benefits and account management — whatever your question, you'll find a detailed answer on this page.
About our FAQ
Whether you are a new player or a long-time member on vs79 — you may have questions about the deposit and withdrawal process, VIP benefits, cashback rules, or anything account-related. This FAQ page has been created with Bangladeshi players in mind so you can easily find the information you need. Every answer is based directly on vs79's rules — no ambiguity, just accurate information.
How to Withdraw Money
Normally, your money reaches your bKash, Nagad, or Rocket account within 1 hour of submitting a withdrawal request. Occasionally, minor delays can occur due to brief congestion on the payment gateway. If more than 1 hour has passed, contact our 24/7 live chat — our team will resolve it quickly.
Yes, but to withdraw bonus winnings you must first meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before withdrawing (bonus amount × 10). Once the wagering requirement is met, you can withdraw all your bonus winnings — there is no limit.
The minimum withdrawal amount from vs79 is ৳500. Any amount below ৳500 will not be processed for withdrawal. So before withdrawing, make sure your balance is equal to or greater than this minimum.
vs79 offers one of the fastest withdrawal processes in Bangladesh. Your money typically arrives in your preferred mobile banking or bank account within 1 hour of submitting the request. bKash and Nagad are usually the fastest.
Absolutely. Withdrawals on vs79 are available 7 days a week, 24 hours a day. Whether it is night or a weekend — submit your request at any time and your money will arrive within the normal processing time. Our support team is always ready to help.
How to Deposit Money
If your deposited amount does not appear in your account within a few minutes, first check the transaction history in your mobile banking app and note down the transaction ID. Then contact our 24/7 live chat or email [email protected] with that information — our team will verify it quickly and update your balance.
vs79 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳200 for all methods. You can choose whichever option is most convenient for you.
vs79 does not charge any deposit fee on its end. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own cash-out charges or transfer fees according to their policies. Please check the terms of your own payment service for details.
To deposit via bKash, log in to your vs79 account and select the "Deposit" option. Then choose bKash and send the amount to the designated vs79 bKash number. Keep the payment reference number — it will be useful if any issue arises. The minimum deposit amount is ৳200, and your balance is usually updated within a few minutes.
VIP & Cashback
vs79 has three VIP tiers:
- Bronze — up to 0.5% cashback per week
- Silver — up to 1.0% cashback per week
- Gold — up to 1.5% cashback per week
Cashback for each tier is credited to your account automatically every week.
VIP tier upgrades depend on your regular playing activity. The more you play and the more active you stay, the faster you can move to the next tier. Contact our live chat support to learn the specific upgrade criteria — our team will guide you personally.
VIP members enjoy special benefits beyond cashback. At higher tiers you can get faster withdrawal processing, a dedicated account manager, exclusive bonus offers, and the opportunity to participate in special tournaments. The Gold tier offers the widest range of benefits.
Weekly cashback is calculated at the end of each week based on your bets and credited automatically to your vs79 account. For example, if you are on the Silver tier, you will receive up to 1% of your total bets for that week as cashback. The credited cashback can be used directly for playing or withdrawn.
VIP tiers depend on active play. If you are inactive for an extended period, your tier may be reviewed. Keeping up regular play makes it easier to maintain your earned tier. Contact us on live chat for details about the current status of your VIP tier.
Account-Related Questions
Yes, follow these general guidelines for a secure account: use at least 6 characters in your username and combine uppercase and lowercase letters, numbers, and special characters in your password. Avoid easily guessable passwords (such as 123456 or your date of birth). Do not share your password with anyone for security reasons.
To change important details such as your phone number, email, or payment information, contact our live chat or [email protected]. After verifying your identity, our team will update your information securely. This verification process is followed to prevent unauthorized changes to your account.
If you forget your password, go to the vs79 login page and use the "Forgot password?" option. If you face any issue there, contact our live chat and verify your identity using your registered details. Once your identity is confirmed, you will be given the option to set a new password.
There are a few common causes for login issues: Caps Lock being on, outdated browser cache or cookies, or the account being temporarily suspended. First, clear your browser cache and try again. If the problem persists, contact us on live chat or at [email protected] — we are available 24 hours to help.
No, only one account is allowed per person. Creating multiple accounts goes against vs79's rules and may result in account suspension or cancellation if caught. Manage all transactions and bonuses through a single account.
Yes, the vs79 website is secured with SSL encryption, so logging in from a mobile browser is completely safe. However, it is best to avoid logging in over public Wi-Fi. Log out of your account after playing and change your password regularly.
Have more questions?
Our support team is ready to assist in both Bengali and English, 24/7. Chat with us directly via live chat or reach out by email — we'll get back to you as soon as possible.
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Email Support
[email protected] — contact us by email for detailed issues.